STORE POLICY

Shipping Policy

We ship via UPS ground and (occasionally) USPS Priority Mail within the United States only. Orders usually ship within 5 to 7 business days. (Remember...we are proud to be a family owned small business committed to designing & producing & packaging all of our creations here in the U.S.)

Orders ship at the flat rate of $8.95 and prefer to ship UPS (effective October 2021)...this shipping rate overrides any other pricing displayed on our site in error. ) If your purchase is $99 or over, your order will ship FREE! Digital download purchases will not count toward free shipping.

We also offer FREE shipping for our PRIME members ONLY with a valid Platinum Prime number that must be entered at checkout.

When we print your shipping label, we may do so ahead of us packaging and shipping…the package does not leave our hands at that moment. It can take up to 24 hours for them to be collected. Please allow 24-48 hours for the package to begin moving and be in the hands of the shipping carriers. 

For additional shipping options, such as expedited shipping, email us at info@acidfree.com with

the subject line "SHIPPING". 

Products are shipped out of South Carolina.

Return & Exchange Policy

You must inspect your order and notify us by email at info@acidfree.com within 14 days of receipt for any missing items.

All sales are final, and we do not offer refunds or exchanges. 

Missing or Damaged Packages:

We are not responsible for undelivered, mis-delivered, or damaged packages due to carrier mishandling. Once a package leaves our hands, we are not responsible for any damage or loss. You will need to file a claim with the appropriate carrier.

Various Shipping Options Throughout the Year:

If you choose one of these and it doesn’t apply to your order, you will be notified and expected to pay shipping charges.

 

STORE PICKUP: Choose this option if you live in or are traveling to the Charleston, SC area and would like to pick up your order at Keller’s Cottage. This is NOT for pickup at a SISS Event without first emailing us at info@acidfree.com.

 

MORE THAN 1 FLASH SALE: Free shipping after shipping has been paid on the first order during a flash sale, such as a Virtual Weekend or Class. This option is not for multiple orders during a regular week.

 

PRIME MEMBER SHIPPING: Free shipping for Keller’s Creations Platinum Prime Members with a valid membership number. (This is NOT Amazon Prime). You must purchase a Keller’s membership for Platinum PRIME, not just Platinum.)

 

VIRTUAL BOX SHIPPING: Free shipping for class kits for virtual classes. (Does not apply to grab boxes, etc. that are not classes.)

Payment Methods

- PAYPAL- Credit / Debit Cards

(Follow the PayPal link to purchase with a credit card.  PayPal account is NOT required...you CAN pay with your card.)

Wholesale Inquiries

If you would like information on becoming a seller of the products on this website, please email a contact form and we'll get back to you asap!